Terms and conditions
1. GENERAL
1.1 These terms and conditions explain your rights and obligations in relation to this website and any items purchased through this site. They also explain how we operate and include details of how to purchase from us, our delivery procedures, and our replacement, refund and returns policies, in the event that you have any problems. It also covers our privacy policy and details about us. Please read them carefully.
1.2 You may have other rights granted by law and these terms do not affect these rights. If there is anything you do not understand, then please contact us via the form on the "Contact us" page.
1.3 We comply with the DTI Consumer Protection (Distance Selling) Regulations 2000.
2. PURCHASING FROM US
2.1 To purchase from us you need to be resident in England, Wales or mainland Scotland. We cannot ship to locations outside the British mainland.
2.2 All prices quoted are in British pounds. The cost of delivery for your order is clearly shown on your quotation, and on your order confirmation. This cost includes all carriage, packaging and any insurance costs.
2.3 You may place an order by following the procedures under "Convert Quote to an Order". As soon as your payment has been processed and accepted, you will receive an order confirmation by e-mail. We recommend you check this carefully as soon as you receive it.
2.4 Some of the items that you might purchase from us are ex-stock lines - these include handles, hinges, edgebandings and laminates. In accordance with the DTI (Distance Selling) Regulations 2000, you are entitled to receive these, inspect them and return them for a refund up to 14 days after receipt. However, the doors, drawers and mouldings that you order will be made especially for you and it is not possible to cancel or alter your order, once production has started. Therefore, if you wish to cancel these products, you must do so within 48 hours of receiving your order confirmation. This also is in accordance with the DTI Consumer Protection (Distance Selling) Regulations 2000.
2.5 You can, of course, add to your order at any time by placing another order with us; however, this second order may not be delivered at the same time as the first order and will incur an appropriate delivery cost.
2.6 By submitting your order to us, you are offering to buy the goods; by sending you the order confirmation we are confirming that we will supply the goods ordered at the price agreed.
2.7 Payment must be by debit or credit card. Your payment details will be taken via the HSBC Secure ePayments system which ensures total privacy and security of your payment card details.
3. PRODUCT AVAILABILITY
3.1 Unless we contact you, we always supply exactly what has been agreed and what you have ordered. If we are unable to do this, because of availability of raw materials or a change in the raw materials received by our supplier, we will always contact you before proceeding with your order. If you are not entirely happy with any change we recommend, you can request a full refund immediately.
3.2 Please bear in mind that the colour of the doors that you see on the computer screen is only an approximation of the true colour. If you wish to see the true colour before ordering, we recommend that you purchase a colour swatch (£) or a sample door (£) from us.
3.3 We reserve the right to improve, alter or modify the colours and designs that we offer on this website without prior notice. However, once you have placed an order with us and we have confirmed it, then we will always supply the colour and design advertised at that time.
Deliveries
4. DELIVERY
4.1 Delivery can only be made to the address of the payment card holder. All deliveries made by our carriers will require a signature before the goods can be left. If your house is hard to find, please forward details to us to help the delivery driver via the form on the "Contact us" page or the email address notified in your order acknowledgement. We cannot be held responsible for any consequential expenses if delivery is delayed.
4.2 All items on your order will be delivered together. Delivery is normally between two and three weeks but please allow up to four weeks. For periods that include Bank Holidays (especially Christmas), please allow up to five weeks.
4.3 We cannot give an exact delivery date until the goods have been produced. However, if we are unable to deliver the goods within four weeks of receiving your order, we will inform you. When all of your goods are ready for shipment, we will contact you, by phone or e-mail, to inform you of the day of delivery (we cannot specify a time on that day).
4.4 Please note that, once we have given you a delivery date we will normally keep to it. However, occasionally problems occur beyond our control, such as major delays on the roads, floods and extreme weather, vehicle breakdowns, etc. So the delivery date cannot be guaranteed.
4.5 The delivery charges for your order are clearly shown on both your quotation and your order confirmation. Shipment will usually be by carrier. Sometimes orders for a few small items may be deliverable by post.
4.6 Sample doors and colour swatches are always sent by post.
Returns Policy
5. REPLACEMENT AND RETURNS POLICY
5.1 Please check your order as soon as it arrives, to ensure that you have all the items ordered and that they are all in good condition. Please unpack them carefully to avoid any scratching or denting. If there are any shortages or if any products are damaged, please notify us within 7 days. Failure to notify us within this period may negate your right to make a claim.
5.2 If you notify us of any shortages we will check against the carrier's delivery manifest and send out the missing products to you as quickly as possible. There will be no additional delivery charge.
5.3 Should you consider any of the items manufactured to your specification (i.e. the doors, drawers and mouldings) to be substandard or damaged, please re-wrap them in the packaging provided and notify us immediately. This must be done before you carry out any work on them, such as drilling or cutting to length (failure to do so may negate your right to receive a free replacement.) We will replace these free of charge as quickly possible. There will be no delivery charge.
5.4 We reserve the right to inspect the faulty items manufactured for you before replacing them. We might request that we collect them from you or that we send a representative to inspect them in your home.
5.5 Should any of the items not made especially for you (i.e. handles, hinges, edgebanding, self-adhesive laminate) not meet with your approval, you have the right to return them to us for a full refund, provided you do so within 14 days of receipt. This is in accordance with the DTI Consumer Protection (Distance Selling) Regulations 2000. Should you wish to do this, contact us via the form on the "Contact us" page or via the email address notified in your order acknowledgement, to obtain a goods return number and the returns address. Then please pack them carefully - so that they do not get damaged in transit - and return them to the address given with the returns number clearly shown. In these situations, the Company does not pay the return carriage costs.
5.6 You will be refunded in full as soon as we have received the unwanted items back and inspected them to ensure that they are in a re-saleable condition. Please note that it is your responsibility to ensure that they do arrive at our premises in this condition.
5.7 Once successfully installed in your kitchen, it is extremely unlikely that any of the items ordered will subsequently develop any fault. Of course, with time, they will show signs of wear and tear; this is to be expected. But if they develop a fault and you believe that this fault is of such a nature that it must have been present when the goods were delivered to you (i.e. not just showing signs of wear and tear), then please contact our complaints department via the form on the "Contact us" page. You will probably be asked to return the faulty item to us for us to inspect it. Where appropriate, we will probably offer to repair your existing product, or replace it or offer a partial refund, depending upon the length of time that you have had the product.
5.8 In the event that you wish to claim against Gorgeous Kitchens for whatever reason, please note that the limit of our liability is the value of the goods supplied. We do not pay compensation for any other factors.
Company details
6. ABOUT US
6.1 The "Gorgeous Kitchens" website is owned and operated by Bright Spark Ltd. - registration number 6468409. Our contact address is 5d Manor Way, Old Woking, Surrey, GU22 9JX, 11.99, 5.99.
6.2 "Gorgeous Kitchens" is an Internet sales company only; it does not have a retail outlet or showroom at its address. All contact with the Company should be preferably via the form on the "Contact us" page, otherwise by telephone on 0845 3886743.
6.3 Any postal communication or returned goods should be sent to our address stated at 6.1 above.
6.4 The directors and associates of Bright Spark Limited have many years experience of supplying kitchen furniture and are extremely knowledgeable regarding quality standards, methods of manufacture and the likely problems that you, as the home owner, might have when installing our products. Should you have any questions or areas of concern, please use the form on the "Contact us" page.
6.5 We pride ourselves on our prompt service, our quality and looking after our customers; we trust that you will find purchasing from us a pleasant experience.
6.6 We believe the prices at which we offer our products are the lowest anywhere; should you find any other retailer who can offer a similar service and quality of product at a price lower than ours, please send full details to us; we may be able to match it.
7. COMPLAINTS
7.1 If we were to receive a complaint about one of our products, you can rest assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Please either contact us via the form on the "Contact us" page on the website or by post to Bright Spark Ltd. 5d Manor Way, Old Woking, Surrey, GU22 9JX, 11.99, 5.99.
Privacy Policy
8. PRIVACY POLICY
8.1 This privacy policy sets out how "Gorgeous Kitchens" uses and protects any information that you give when you use this website.
8.2 "Gorgeous Kitchens" is committed to ensuring that your privacy is protected, we do not forward any of your details onto any third party other than those people specifically involved in manufacturing and delivering your product.
8.3 In accordance with data protection, the only information held under the Data Protection Act will be:
Your name
E-mail address and postal address with postcode
Your telephone number
Detail of the items you have ordered
Any copies of correspondence specifically relating to your order
8.4 We do not hold any of your payment card details - this is held in the secure HSBC ePayments website.
8.5 We will not sell, distribute or lease your personal information to any third party, unless we have your permission to do so or unless we are required by law to do so.
8.6 For a small fee, you may request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of this information, please use the form on the "Contact us" page. If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible; we will promptly correct this information if found to be incorrect.
9. HOW WE USE COOKIES
9.1 A cookie is a small file which asks permission to be placed on your computer's hard drive (if you have set this up). Once you agree (or have set your browser to automatically agree), the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
9.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
9.3 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives access to your computer or any information about you, other than the data you choose to share with us.
9.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the "Gorgeous Kitchens" website.
10. LINKS TO OTHER WEBSITES
10.1. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We may change these terms at any time by posting such changes on our website. Your continued use of our site after the notice of changes shall mean that you are bound by the new terms.
1. GENERAL
1.1 These terms and conditions explain your rights and obligations in relation to this website and any items purchased through this site. They also explain how we operate and include details of how to purchase from us, our delivery procedures, and our replacement, refund and returns policies, in the event that you have any problems. It also covers our privacy policy and details about us. Please read them carefully.
1.2 You may have other rights granted by law and these terms do not affect these rights. If there is anything you do not understand, then please contact us via the form on the "Contact us" page.
1.3 We comply with the DTI Consumer Protection (Distance Selling) Regulations 2000.
2. PURCHASING FROM US
2.1 To purchase from us you need to be resident in England, Wales or mainland Scotland. We cannot ship to locations outside the British mainland.
2.2 All prices quoted are in British pounds. The cost of delivery for your order is clearly shown on your quotation, and on your order confirmation. This cost includes all carriage, packaging and any insurance costs.
2.3 You may place an order by following the procedures under "Convert Quote to an Order". As soon as your payment has been processed and accepted, you will receive an order confirmation by e-mail. We recommend you check this carefully as soon as you receive it.
2.4 Some of the items that you might purchase from us are ex-stock lines - these include handles, hinges, edgebandings and laminates. In accordance with the DTI (Distance Selling) Regulations 2000, you are entitled to receive these, inspect them and return them for a refund up to 14 days after receipt. However, the doors, drawers and mouldings that you order will be made especially for you and it is not possible to cancel or alter your order, once production has started. Therefore, if you wish to cancel these products, you must do so within 48 hours of receiving your order confirmation. This also is in accordance with the DTI Consumer Protection (Distance Selling) Regulations 2000.
2.5 You can, of course, add to your order at any time by placing another order with us; however, this second order may not be delivered at the same time as the first order and will incur an appropriate delivery cost.
2.6 By submitting your order to us, you are offering to buy the goods; by sending you the order confirmation we are confirming that we will supply the goods ordered at the price agreed.
2.7 Payment must be by debit or credit card. Your payment details will be taken via the HSBC Secure ePayments system which ensures total privacy and security of your payment card details.
3. PRODUCT AVAILABILITY
3.1 Unless we contact you, we always supply exactly what has been agreed and what you have ordered. If we are unable to do this, because of availability of raw materials or a change in the raw materials received by our supplier, we will always contact you before proceeding with your order. If you are not entirely happy with any change we recommend, you can request a full refund immediately.
3.2 Please bear in mind that the colour of the doors that you see on the computer screen is only an approximation of the true colour. If you wish to see the true colour before ordering, we recommend that you purchase a colour swatch (£) or a sample door (£) from us.
3.3 We reserve the right to improve, alter or modify the colours and designs that we offer on this website without prior notice. However, once you have placed an order with us and we have confirmed it, then we will always supply the colour and design advertised at that time.
Deliveries
4. DELIVERY
4.1 Delivery can only be made to the address of the payment card holder. All deliveries made by our carriers will require a signature before the goods can be left. If your house is hard to find, please forward details to us to help the delivery driver via the form on the "Contact us" page or the email address notified in your order acknowledgement. We cannot be held responsible for any consequential expenses if delivery is delayed.
4.2 All items on your order will be delivered together. Delivery is normally between two and three weeks but please allow up to four weeks. For periods that include Bank Holidays (especially Christmas), please allow up to five weeks.
4.3 We cannot give an exact delivery date until the goods have been produced. However, if we are unable to deliver the goods within four weeks of receiving your order, we will inform you. When all of your goods are ready for shipment, we will contact you, by phone or e-mail, to inform you of the day of delivery (we cannot specify a time on that day).
4.4 Please note that, once we have given you a delivery date we will normally keep to it. However, occasionally problems occur beyond our control, such as major delays on the roads, floods and extreme weather, vehicle breakdowns, etc. So the delivery date cannot be guaranteed.
4.5 The delivery charges for your order are clearly shown on both your quotation and your order confirmation. Shipment will usually be by carrier. Sometimes orders for a few small items may be deliverable by post.
4.6 Sample doors and colour swatches are always sent by post.
Returns Policy
5. REPLACEMENT AND RETURNS POLICY
5.1 Please check your order as soon as it arrives, to ensure that you have all the items ordered and that they are all in good condition. Please unpack them carefully to avoid any scratching or denting. If there are any shortages or if any products are damaged, please notify us within 7 days. Failure to notify us within this period may negate your right to make a claim.
5.2 If you notify us of any shortages we will check against the carrier's delivery manifest and send out the missing products to you as quickly as possible. There will be no additional delivery charge.
5.3 Should you consider any of the items manufactured to your specification (i.e. the doors, drawers and mouldings) to be substandard or damaged, please re-wrap them in the packaging provided and notify us immediately. This must be done before you carry out any work on them, such as drilling or cutting to length (failure to do so may negate your right to receive a free replacement.) We will replace these free of charge as quickly possible. There will be no delivery charge.
5.4 We reserve the right to inspect the faulty items manufactured for you before replacing them. We might request that we collect them from you or that we send a representative to inspect them in your home.
5.5 Should any of the items not made especially for you (i.e. handles, hinges, edgebanding, self-adhesive laminate) not meet with your approval, you have the right to return them to us for a full refund, provided you do so within 14 days of receipt. This is in accordance with the DTI Consumer Protection (Distance Selling) Regulations 2000. Should you wish to do this, contact us via the form on the "Contact us" page or via the email address notified in your order acknowledgement, to obtain a goods return number and the returns address. Then please pack them carefully - so that they do not get damaged in transit - and return them to the address given with the returns number clearly shown. In these situations, the Company does not pay the return carriage costs.
5.6 You will be refunded in full as soon as we have received the unwanted items back and inspected them to ensure that they are in a re-saleable condition. Please note that it is your responsibility to ensure that they do arrive at our premises in this condition.
5.7 Once successfully installed in your kitchen, it is extremely unlikely that any of the items ordered will subsequently develop any fault. Of course, with time, they will show signs of wear and tear; this is to be expected. But if they develop a fault and you believe that this fault is of such a nature that it must have been present when the goods were delivered to you (i.e. not just showing signs of wear and tear), then please contact our complaints department via the form on the "Contact us" page. You will probably be asked to return the faulty item to us for us to inspect it. Where appropriate, we will probably offer to repair your existing product, or replace it or offer a partial refund, depending upon the length of time that you have had the product.
5.8 In the event that you wish to claim against Gorgeous Kitchens for whatever reason, please note that the limit of our liability is the value of the goods supplied. We do not pay compensation for any other factors.
Company details
6. ABOUT US
6.1 The "Gorgeous Kitchens" website is owned and operated by Bright Spark Ltd. - registration number 6468409. Our contact address is 5d Manor Way, Old Woking, Surrey, GU22 9JX, 11.99, 5.99.
6.2 "Gorgeous Kitchens" is an Internet sales company only; it does not have a retail outlet or showroom at its address. All contact with the Company should be preferably via the form on the "Contact us" page, otherwise by telephone on 0845 3886743.
6.3 Any postal communication or returned goods should be sent to our address stated at 6.1 above.
6.4 The directors and associates of Bright Spark Limited have many years experience of supplying kitchen furniture and are extremely knowledgeable regarding quality standards, methods of manufacture and the likely problems that you, as the home owner, might have when installing our products. Should you have any questions or areas of concern, please use the form on the "Contact us" page.
6.5 We pride ourselves on our prompt service, our quality and looking after our customers; we trust that you will find purchasing from us a pleasant experience.
6.6 We believe the prices at which we offer our products are the lowest anywhere; should you find any other retailer who can offer a similar service and quality of product at a price lower than ours, please send full details to us; we may be able to match it.
7. COMPLAINTS
7.1 If we were to receive a complaint about one of our products, you can rest assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Please either contact us via the form on the "Contact us" page on the website or by post to Bright Spark Ltd. 5d Manor Way, Old Woking, Surrey, GU22 9JX, 11.99, 5.99.
Privacy Policy
8. PRIVACY POLICY
8.1 This privacy policy sets out how "Gorgeous Kitchens" uses and protects any information that you give when you use this website.
8.2 "Gorgeous Kitchens" is committed to ensuring that your privacy is protected, we do not forward any of your details onto any third party other than those people specifically involved in manufacturing and delivering your product.
8.3 In accordance with data protection, the only information held under the Data Protection Act will be:
Your name
E-mail address and postal address with postcode
Your telephone number
Detail of the items you have ordered
Any copies of correspondence specifically relating to your order
8.4 We do not hold any of your payment card details - this is held in the secure HSBC ePayments website.
8.5 We will not sell, distribute or lease your personal information to any third party, unless we have your permission to do so or unless we are required by law to do so.
8.6 For a small fee, you may request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of this information, please use the form on the "Contact us" page. If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible; we will promptly correct this information if found to be incorrect.
9. HOW WE USE COOKIES
9.1 A cookie is a small file which asks permission to be placed on your computer's hard drive (if you have set this up). Once you agree (or have set your browser to automatically agree), the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
9.2 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
9.3 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives access to your computer or any information about you, other than the data you choose to share with us.
9.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the "Gorgeous Kitchens" website.
10. LINKS TO OTHER WEBSITES
10.1. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We may change these terms at any time by posting such changes on our website. Your continued use of our site after the notice of changes shall mean that you are bound by the new terms.
©2010 Gorgeous Kitchens